On September 1, 2026, Sony Japan officially introduced a strict new customer harassment policy to protect frontline employees following intense public backlash over its decision to discontinue physical PlayStation game discs by January 2028. The Announcement In July 2026, Sony confirmed all new PlayStation titles would go digital-only starting in 2028 the decision sparked immediate outrage, massive petitions, a "#PSBlackout" boycott, and a €400+ million consumer lawsuit alleg